Get crucified for this because otherwise there's nothing to prevent them from delivering even less down the line. This 'answer' is basically blaming the customer for stupidity when it was instigated by Microsoft! At least a sensible answer that takes responsibility for this colossal muck-up would be a little pacifying. The stock answersīy 'Microsoft' reps is also ridiculous.
I think what genuinely pisses me off the most is that they want to grow this service but by doing moves like this it would give anyone pause. This leaves a very bad taste in my mouth and is akin to a traditional 'bait and switch'. This isĪ major disruption, and i have to figure out a way to explain that they have to pay more for a feature that they received previously for less - in what world is that even close to good customer service? I have multiple clients who have been loyal 365 customers since inception pretty much and now, because of a 'name change' on the subscription they lose functionality? I cant' even comprehend how that was justified. If users can't actually access that archive, without spending extra on a standalone version of Outlook or going through an entirely different UI through a web browser (which also means no offline access). That sure seems consistent with what everyone is telling me, but that's so bad that Microsoft would take away a core function like that that was pitched as part of Exchange Server 20 as a core feature of Exchange. A feature that already cost more to have because it requires Exchange Enterprise CALs. The thingĮither way I know it sucks, to have to spend more money just be able to use one Outlook feature. I was able to access my archive with Outlook 2013 but not with Outlook 2016 after I upgraded. A feature that already cost more to have because it requires Exchange Enterprise I have Office 365 Home installed on my personal laptop and an Exchange 2010 (on premise) mailbox at work with in-place archive enabled. Not sure if you can mix Office products like that on the same computerĮither way I know it sucks, to have to spend more money just be able to use one Outlook feature. So another option (if it's possible) is to keep the 365 Home subscription for Word, Excel & PowerPoint but purchase & install the standalone version of Outlook. Interestingly, the standalone version of Outlook does support archives. Steve's link above shows which Office packages support archives. One option is to upgrade to an Office 365 Plan that supports Outlook archives - either Pro Plus or Enterprise E3. I think it was an oversight in Outlook 2013 that Microsoft "fixed" in Outlook 2016. I realized is, I don't think Outlook (as part of Office 365 Home) was ever supposed to be able to access archives. I have Office 365 Home installed on my personal laptop and an Exchange 2010 (on premise) mailbox at work with in-place archive enabled.
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